We will never collect sensitive information (e.g. your racial origin or sexual preferences) about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have a complaint please e-mail complaints@watch-heaven.com with details of your order and we will respond in a timely manner. All complaints are overseen by our Directors to ensure resolution and feedback to improve our quality of service

All the above terms and conditions do not affect your statutory rights

If you need to reach us, please email us on info@watch-heaven.com, alternatively, you can call on 0845 1267858 (International +44 0845 1267858 without first zero) or fax us on 0131 449 4555 or write to us at:

watch-heaven.com
Kirknewton
Midlothian
Scotland
United Kingdom
EH27 8EN

We can be reached by telephone during the following opening hours at Local/UK National call rate

Monday-Friday 8 am - 6 pm
Saturday 8 am - 12 am

Encryption is derived from Cryptography, from the Greek words Crypto (secret) and Graphh (Writing). Secret or hidden writing.

In modern usage, Encryption means turning some useful information (the "plaintext") into something that looks like random data or gibberish (the "cyphertext"). This is done by applying some (reversible) transformation to the plaintext. The intended recipient knows how to undo this transformation and recover the plaintext. Anyone else will be faced with a problem that is either very difficult or effectively impossible to solve.

Our returns policy is in accordance with the Consumer Protection (Distance Selling) Regulations 2000 and forms part of our Terms and Conditions of Sale. If you have any specific queries regarding our returns policy please email: returns@watch-heaven.com

• Goods returned must be received unworn, unmarked and in as-new and merchantable condition
• Goods must be returned complete (including all packaging, cables, manuals, CD’s etc for that product). If any item(s) are missing when received then the product is deemed incomplete (see 1.1)
• The packaging of the goods must be unmarked and undamaged
• All returns must be authorised by us via email in advance of the return
• Carriage costs for despatch and returning the Goods are your responsibility
• The Goods remain your responsibility during transit and until signed for by us
• All goods must be returned within 7 days

• All returned Goods must be authorised. Goods should be returned complete (including all packaging, cables, manuals, CD’s etc for that product)
• Return shipping cost are your responsibility. If the item tests faulty as described, we will refund your shipping costs to a maximum of £6.50
• The goods are your responsibility until signed for by us.

• All returned Goods must be authorised by email in advance Goods should be returned complete (including all packaging, cables, manuals, CD’s etc for that product) unless advised otherwise.
• The goods are your responsibility until signed for by us
• Goods found faulty under warranty will be replaced or repaired at the manufacturer's discretion, the balance of the outstanding warranty period shall apply to the repaired or replaced goods.
• Return shipping cost are your responsibility